Frequently Asked Questions
Everything you need to know about outfitting your stylish companion.
How do I determine the right size for my dog?
We provide a detailed size guide on every product page. We recommend measuring your dog's neck girth, chest circumference, and back length while they are standing to ensure a comfortable fit for our high-fashion apparel.
What is your return policy for pet clothing?
We offer a 30-day return window for all unworn items in original packaging. For hygiene reasons, garments must be free of pet hair and odors to qualify for a full refund or exchange.
How long does shipping take?
Standard domestic shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if your pup needs their new look for a special event.
Are your materials safe and durable for active pets?
Absolutely. All Pup Play Hub collections use premium, non-toxic fabrics designed to withstand play while maintaining a high-fashion aesthetic. We prioritize both comfort and durability in our stitching.
Do you ship internationally?
Yes, we ship our designer pet wear worldwide. International delivery times vary by location, typically ranging from 10-21 business days depending on customs processing.
How should I wash my pup's new outfit?
To preserve the quality of the fabrics, we recommend hand washing in cold water or using a delicate machine cycle inside a laundry bag. Always air dry unless the care label specifies otherwise.